Principal Civil Service Pension Scheme (PO-16110)

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H’s complaint against MyCSP is about its failure, to provide a guaranteed transfer value of his benefits in the Scheme by 5 April 2015, to allow a transfer to a Defined Contribution (DC) arrangement. After this date, transfers were prohibited, so Mr H was unable to complete his transfer.

Mr H has claimed that MyCSP should not have allowed him to opt-out of the Scheme, if there was not sufficient time for the transfer to complete, therefore it should be liable for the reduction he will suffer on his lump sum and monthly pension, due to the lack of contributions paid in since 2015.