Local Government Pension Scheme (PO-17192)

Ombudsman’s Determination

Outcome

Mrs D’s complaint is upheld and to put matters right the Council should reconsider Mrs D’s application for ill health retirement, and award her £500 for the significant distress and inconvenience suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D’s complaint concerns the Council turning down her application for ill health retirement. Mrs D was originally told by the Council that her application had been accepted, however the Council then reversed its decision.