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BT Retirement Savings Scheme (PO-8170)

Complainant: Mr E
Complaint Topic: Ill Health
Ref: PO-8170
Outcome: Upheld
Respondent: British Telecommunications PLC
Type: Pension complaint or dispute

Ombudsman’s Determination


Mr E complaint is upheld and to put matters right BT should review the matter again in light of my comments within this Determination.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complains that BT, his former employer, refused to award him BT’s medical retirement benefits.

View determination


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