We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Legal & General Stakeholder Pension Plan (PO-8550)

Complainant: Mrs R
Complaint Topic: Transfers: general
Ref: PO-8550
Outcome: Upheld
Respondent: AJ Bell

Legal & General Assurance Society
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Ms R’s complaint is upheld and to put matters right both AJ Bell and L&G should compensate Mrs R for any financial loss caused by the transfer delay.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R is complaining that she has suffered financial loss as a consequence of delays on the part of L&G and AJ Bell in transferring her Plan benefits to TD Direct SIPP (the SIPP).

View determination

Download

Related decisions

  • Phoenix Life Personal Pension Plan (CAS-56595-R8D7)
    Complainant: Mr H
    Respondent: Phoenix Life Assurance Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-56595-R8D7
    Date:
  • (CAS-67622-R2B2)
    Complainant: Mr H
    Respondent: Trustee of the Aegon UK Staff Retirement and Death Benefit Scheme
    Mercer Limited
    Scottish Widows Platform, trading as Embark Investment Services limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-67622-R2B2
    Date:
View all decisions