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Barclays Bank UK Retirement Fund (PO-9253)

Complainant: Mrs B
Complaint Topic: Ill Health
Ref: PO-9253
Outcome: Upheld
Respondent: Barclays Bank
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs B’s complaint is upheld and to put matters right Barclays shall consider again whether Mrs B satisfied the criteria for ill health retirement at the date her employment was terminated and pay Mrs B £500 for distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs B’s complaint is that she has been refused ill health retirement from the date her employment ended.

View determination

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