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NHS Pension Scheme (PO-9632)

Complainant: Mrs R
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-9632
Outcome: Partly upheld
Respondent: 1. Equiniti Paymaster
2.NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs R’s complaint against Equiniti and NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), NHS BSA shall pay Mrs R compensation of £500 for the significant distress and inconvenience caused by their error.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint is that NHS BSA is requesting the repayment of a pension that was overpaid to her.

View determination

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