AJ Bell SIPP (the SIPP) and BMW (UK) Operations Pension Scheme (PO-11843)

Ombudsman’s Determination

Outcome

I agree that part, but not all, of this complaint should be upheld. To put matters right for the part that should be upheld, AJ Bell should compensate Mr T for the financial loss he has suffered due to the delay in sending the transfer documents via first class post. No directions are made against the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T says that both AJ Bell and the Trustees are responsible for the delay in transferring his benefits from the Scheme into the SIPP.