The Mountain Private Pension SSAS (PO-12226)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-12226
Outcome: Not upheld
Respondent: Hornbuckle
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by Hornbuckle.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N’s complaint against Hornbuckle is about delays, incorrect information and poor customer service, from 2011 to 2015. He calculates the total cost of resolving these issues to be more than £14,000.
View determination
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