The GKN Group Pension Scheme 2012 (PO-15569)
Complainant: Mr S
Complaint Topic: Ill Health
Ref: PO-15569
Outcome: Upheld
Respondent: 1. Jardine Lloyd Thompson (JLT)
2. The Trustees of the GKN Group Pension Scheme 2012 (the Trustees)
2. The Trustees of the GKN Group Pension Scheme 2012 (the Trustees)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr S’ complaint is upheld against the Trustees and to put matters right the Trustees will remit Mr S’ case to a new Occupational Health Physician (OHP) for further consideration.
In addition, the Trustees should pay Mr S £500 in recognition of the significant distress and inconvenience caused.
The complaint against JLT is not upheld and no further action is required.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr S has complained that the Trustees and JLT have failed to correctly apply the Scheme Rules to his application for ill-health early retirement (IHER)
View determination
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