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Fiat Group Pension Scheme (PO-16702)

Complainant: Mr I
Complaint Topic: Misquote/misinformation
Ref: PO-16702
Outcome: Not upheld
Respondent: 1. Capita Employee Benefits (the Administrator)
2. Fiat Group Pension Trustee Limited (the Trustee)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by the Administrator or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I’s complaint concerns his membership in the Scheme between 1979 and 1982. He believes that the Administrator and the Trustee have deliberately concealed evidence that proves he was a member of the Scheme between the said period, to deny him a pension. Additionally, he considers the Administrator has denied him his legal right to have his complaint thoroughly investigated.

Mr I has also complained about the Administrator’s maladministration in providing him with incorrect benefit information.

View determination

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