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NHS Pension Scheme (PO-17160)

Complainant: Mrs L
Complaint Topic: Contributions: incorrect calculation
Ref: PO-17160
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by NHSBA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L argues that she is being discriminated against by NHSBSA because during her unpaid maternity leave, she has to pay contributions based on full time pay (full rate contributions) in order to secure the same yearly benefit as a member on paid maternity leave who only pay contributions based on half pay (half rate contributions).

Mrs L’s complaint also concerns the level of service she received from NHSBSA when responding to her complaint.

View determination

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