Universities Superannuation Scheme (PO-17704)
Complainant: Mrs Y
Complaint Topic: Injury benefit
Ref: PO-17704
Outcome: Upheld
Respondent: Universities Superannuation Scheme Limited (USS Ltd) (the Trustee)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs Y’s complaint is upheld and to put matters right USS Ltd shall review its decision to pay her Total Incapacity benefits from 25 April 2017. It shall also pay Mrs Y £500 for distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs Y has complained that her application for incapacity retirement has not been dealt with in a proper manner.
View determination
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