Standard Life Auto Enrolment Scheme (PO-17750)

Ombudsman’s Determination

Outcome

Mr N’s complaint against AmTrust is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, AmTrust should pay Mr N £500 in respect of the significant distress and inconvenience that Mr N has suffered and follow the directions in paragraph 28 below.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is that AmTrust did not make the correct employer contributions into the Scheme, and failed to deduct employee contributions from January 2016. Mr N asserts that as this matter has caused him significant distress and inconvenience, and because of the large arrears he now has to pay, AmTrust should pay him substantial compensation.