NHS Injury Benefits Scheme (PO-18788)
Complainant: Mrs D
Complaint Topic: Injury benefit
Ref: PO-18788
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs D’s complaint and no further action is required by NHS BSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs D’s complaint against NHS BSA is about its decision to refuse her Permanent Injury Benefit, (PIB), as it says she has not suffered a permanent loss of earning ability (PLOEA).
View determination
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