NHS Injury Benefit Scheme (PO-19238)
Complainant: Mrs L
Complaint Topic: Injury benefit
Ref: PO-19238
Outcome: Upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs L’s complaint is upheld and to put matters right NHS BSA shall reconsider Mrs L’s eligibility for PIB.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs L has complained that her application for a Permanent Injury Benefit (PIB) has not been considered in a proper manner.
View determination
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