NHS Pension Scheme (PO-19257)
Complainant: Mrs S
Complaint Topic: Membership
Ref: PO-19257
Outcome: Upheld
Respondent: NHS Business Services Authority (NHSBSA)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs S’ complaint is upheld and to put matters right NHSBSA shall re-assess whether she is eligible for Special Class Status (SCS). NHSBSA should also pay Mrs S £1,000 for the serious distress and inconvenience she has suffered.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs S has complained that her SCS has been removed. This means if she chooses to retire at age 55, her pension will be subject to an early retirement reduction.
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