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Kwik Fit Pension Plan (PO-19959)

Complainant: Mrs N
Complaint Topic: Misquote/misinformation
Ref: PO-19959
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N is unhappy that Friends Life, now part of Aviva, misquoted the value of her late husband’s pension policy.

She says that following the assurances of the higher value quoted to her, she made plans and incurred expenditure which she would not have done had she known the correct value of the Plan.

View determination

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