New Airways Pension Scheme (PO-20278)
2. New Airways Pension Scheme Trustee Limited (the Trustee)
I do not uphold Ms S’ complaint and no further action is required by BAPSL or the Trustee.
My reasons for reaching this decision are explained in more detail below.
Ms S alleges that BAPSL provided misleading information and made other administrative errors following her subsequent enquiries. Ms S says she delayed exercising her right to take a cash equivalent transfer value (CETV) as a direct result.
Ms S maintains that she was treated unfairly and differently from her colleagues, as she was not specifically informed about impending changes to the Scheme’s transfer factors.
- The Jaguar Pension Plan (CAS-50949-Z3M6)Complainant: Mr RRespondent: Jaguar Land Rover Pension Trustees Limited
Mercer LimitedOutcome: Partly upheldComplaint Topic: Misquote/misinformationRef: CAS-50949-Z3M6Date:
- The Old British Steel Pension Scheme (CAS-13395-Q4D9)Complainant: Mr HRespondent: British Steel Pension Fund Trustee LimitedOutcome: Not upheldComplaint Topic: Misquote/misinformationRef: CAS-13395-Q4D9Date: