New Airways Pension Scheme (PO-20278)
2. New Airways Pension Scheme Trustee Limited (the Trustee)
I do not uphold Ms S’ complaint and no further action is required by BAPSL or the Trustee.
My reasons for reaching this decision are explained in more detail below.
Ms S alleges that BAPSL provided misleading information and made other administrative errors following her subsequent enquiries. Ms S says she delayed exercising her right to take a cash equivalent transfer value (CETV) as a direct result.
Ms S maintains that she was treated unfairly and differently from her colleagues, as she was not specifically informed about impending changes to the Scheme’s transfer factors.
- The Weir Group Pension and Retirement Savings Scheme (CAS-53720-V9X4)Complainant: Mr NRespondent: The Trustee of the Weir Group Pension and Retirement Savings Scheme
CapitaOutcome: Partly upheldComplaint Topic: Misquote/misinformationRef: CAS-53720-V9X4Date:
- NHS Pension Scheme (PO-28378)Complainant: Mr WRespondent: Royal Devon and Exeter NHS Foundation Trust
NHS BSAOutcome: Partly upheldComplaint Topic: Misquote/misinformationRef: PO-28378Date: