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Complainant: Mrs S
Complaint Topic: Membership
Ref: PO-20568
Outcome: Not upheld
Respondent: NHS Business Services Authority (NHS BSA)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S complains that NHS BSA has said that ‘special class status’ (SCS) no longer applies to her. As a result, she is unable to retire at age 55 with unreduced pension benefits.

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