NHS Superannuation Scheme Scotland (PO-20804)

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the SPPA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E attained Mental Health Officer Status (MHO status). Her complaint concerns the SPPA not making her aware that the ‘doubled years’ benefit she receives is measured only in whole years, and not part years. Mrs E says that, had the SPPA made this clear to her, she would have continued employment to attain a further year of doubled service.