The Royal Bank of Scotland Group Pension Fund (PO-20864)
Complainant: Mr R
Complaint Topic: Transfers: general
Ref: PO-20864
Outcome: Not upheld
Respondent: 1. The Royal Bank of Scotland plc (RBS)
2. Liberty SIPP Limited (Liberty)
2. Liberty SIPP Limited (Liberty)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by RBS or Liberty.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr R is unhappy with the administration of his request to transfer benefits, which caused the transfer value quoted to him to no longer be available.
View determination
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