Principal Civil Service Pension Scheme (PO-20987)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Cabinet Office and MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against MyCSP concerns its decision to offer him £500 in recognition of the distress and convenience caused in providing him with an incorrect quotation for PCSPS benefits paid early on retirement under the Civil Service Compensation Scheme (CSCS). Mr N would like the reinstatement of pension benefits offered by MyCSP prior to early retirement and the review of MyCSP administration process.