Standard Life Personal Pension Plan (PO-21640)
Ombudsman’s Determination
Outcome
I do not uphold Ms S’ complaint and no further action is required by Standard Life.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms S’ complaint concerns the length of time it took Standard Life to transfer her pension.
View determination
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Mercer
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-88424-G5R6Date: