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Complainant: Mrs K
Complaint Topic: Transfers: general
Ref: PO-22128
Outcome: Not upheld
Respondent: NHS Business Services Authority (NHSBSA)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs K’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs K’s complaint is that NHSBSA has rejected an application to transfer her Scheme benefits to a defined contribution pension scheme.

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