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Civil Service Compensation Scheme (PO-24650)

Complainant: Mr X
Complaint Topic: Misquote/misinformation
Ref: PO-24650
Outcome: Not upheld
Respondent: 1. MyCSP
2. Cabinet Office
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr X’s complaint and no further action is required by MyCSP and Cabinet Office.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr X’s complaint against MyCSP/Cabinet Office concerns their decision not to honour an incorrect estimate of his Medical Inefficiency Compensation (MIC). Mr X would like to be granted the incorrect estimate of his entitlement for the amount of £36,365.18, under the CSCS.

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