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Malcolm Group Staff Pension Scheme (PO-5617)

Complainant: Mr R
Complaint Topic: Membership
Ref: PO-5617
Outcome: Upheld
Respondent: 1. Mercer Limited (Mercer)
2. The Trustees of the Malcolm Group Staff Pension Scheme (the Trustees)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and to put matters right Mercer Limited should accept the liability for paying Mr R’s Guaranteed Minimum Pension (GMP).

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R is complaining that Mercer and/or the Trustees have not been able to trace his GMP entitlement from the Pension and Life Assurance Plan of Caledonian Veterinary Holdings Limited, which had been transferred to the Scheme in 1993.

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