Safeway Pension Scheme (PO-13466)

Ombudsman’s Determination

Complaint Summary

Ms N’s complaint against Morrisons is that it refused to grant an enhanced ill health retirement pension (IHRP).

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld because the evidence does not indicate that Morrisons took the correct approach in considering Ms N’s application. To put matters right, Morrisons should reconsider its decision whether to grant Ms N an enhanced IHRP, and pay £1,000 to her for the serious non-financial injustice she has suffered.