Aviva Group Personal Pension Plan (PO-16693)
Complainant: Miss E
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-16693
Outcome: Upheld
Respondent: 1. Aviva UK Life
2. Community Integrated Care
2. Community Integrated Care
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Miss E’s complaint is upheld, and to put matters right Aviva shall pay Miss E £500 for her significant distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss E’s complaint against CIC concerns its delay in applying her pension contributions to the Plan, and her complaint against Aviva is about the inconsistent information that Aviva gave her regarding the detriment caused to the Plan by that delay.
View determination
DownloadRelated decisions
- NEST (CAS-115430-D0R2)Complainant: Miss SRespondent: Flower Plants Gifts LtdOutcome: Partly upheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-115430-D0R2Date:
- NEST (CAS-115908-F3P6)Complainant: Miss ERespondent: Evolve Practice Management LimitedOutcome: UpheldComplaint Topic: Contributions: failure to pay into schemeRef: CAS-115908-F3P6Date: