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Complainant: Mrs S
Complaint Topic: Membership
Ref: PO-17136
Outcome: Not upheld
Respondent: 1. NHS Business Services Authority (NHSBSA)
2. North Staffordshire Combined Healthcare NHS Trust (the Trust)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint, and no further action is required by NHSBSA or the Trust.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that her Mental Health Officer (MHO) status has been removed, meaning that if she retires at age 55, she will be subject to an early retirement reduction.

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