We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Turning Point Scotland Group Personal Pension Plan (PO-19080)

Complainant: Mrs T
Complaint Topic: Death benefits
Ref: PO-19080
Outcome: Not upheld
Respondent: 1. Turning Point Scotland
2. Kerr Henderson (Financial Services) Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by Turning Point Scotland or Kerr Henderson (Financial Services) Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The complaint has been brought on behalf of the late Mr T’s estate. The complaint is that Mr T was not warned that taking his pension would reduce the level of life cover payable on his death.

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-48733-H1L4)
    Complainant: Mrs E
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-48733-H1L4
    Date:
  • Teachers' Pension Scheme (CAS-96915-W7Q4)
    Complainant: Mr R
    Respondent: Teachers’ Pensions
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-96915-W7Q4
    Date:
View all decisions