Royal Mail Statutory Pension Scheme (PO-19206)

Ombudsman’s Determination

Outcome

Mr Y’s complaint against RMSPS is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) RMSPS should write off the overpayments that are subject to the limitation defence. RMSPS is able to recover overpayments made on and after 31 January 2012.  RMSPS should also pay Mr Y the £500 previously offered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y disagrees with the recovery of an overpayment of pension from the Scheme to which RMSPS state that he is not entitled. The amount RMSPS are seeking to recover is £7,752.83.