ReAssure Personal Pension Scheme (PO-20296)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-20296
Outcome: Not upheld
Respondent: ReAssure Limited (ReAssure)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by ReAssure.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N has complained that ReAssure has said he is unable to take his benefits as a lump sum, because he has already started receiving an annuity from the Scheme.
View determination
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