Civil Service Injury Benefits Scheme (PO-20440)
Complainant: Mr K
Complaint Topic: Injury benefit
Ref: PO-20440
Outcome: Not upheld
Respondent: 1. MyCSP
2. The Cabinet Office
2. The Cabinet Office
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr K’s complaint and no further action is required by MyCSP or the Cabinet Office.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr K has complained that his permanent injury benefit (PIB) has not been calculated correctly. In particular, he disagrees with the level of impairment which has been used. He has also complained that his appeal was not handled in an appropriate manner.
View determination
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