BP Pension Fund (PO-21141)
Complainant: Mr N
Complaint Topic: Transfers: general
Ref: PO-21141
Outcome: Not upheld
Respondent: BP Pension Trustees Ltd (the Trustee)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by the Trustee.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N’s complaint concerns the reduction of his cash equivalent transfer value (CETV). He said that he only became aware of the reduction after his benefits were transferred and that failure to notify him and explain the reduction prior to the transfer, amounts to maladministration.
View determination
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