NHS Pension Scheme (PO-21311)

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L is complaining that she was unfairly deprived of her entitlement to special class status (SCS) in the Scheme, due to changes that were introduced in March 1995, when she was a deferred member.

Mrs L also claims her entitlement to SCS should be reinstated, because she was not informed of the changes in time to take steps to mitigate her loss.