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AJ Bell Youinvest SIPP (PO-21419)

Complainant: Mr E
Complaint Topic: Administration
Ref: PO-21419
Outcome: Partly upheld
Respondent: AJ Bell
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr E’s complaint against AJ Bell is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, AJ Bell shall pay Mr E £500 for the significant distress and inconvenience caused.

Complaint summary

Mr E has raised a series of concerns about the way AJ Bell has administered the SIPP, including:-

    • The misreporting of investment valuations.
    • The calculation of his maximum income.
    • The taxation of income payments.
    • The method of calculating the SIPP’s crystallised and uncrystallised fund split.

View determination

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