We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

AJ Bell Youinvest SIPP (PO-21419)

Complainant: Mr E
Complaint Topic: Administration
Ref: PO-21419
Outcome: Partly upheld
Respondent: AJ Bell
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr E’s complaint against AJ Bell is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, AJ Bell shall pay Mr E £500 for the significant distress and inconvenience caused.

Complaint summary

Mr E has raised a series of concerns about the way AJ Bell has administered the SIPP, including:-

    • The misreporting of investment valuations.
    • The calculation of his maximum income.
    • The taxation of income payments.
    • The method of calculating the SIPP’s crystallised and uncrystallised fund split.

View determination

Download

Related decisions

  • Westerby Private Pension (CAS-57893-P0C6)
    Complainant: Mr Y
    Respondent: Westerby Trustee Services Limited
    Outcome: Not upheld
    Complaint Topic: Administration
    Ref: CAS-57893-P0C6
    Date:
  • Selven Pension Scheme (CAS-45657-B7R7)
    Complainant: Mr R
    Respondent: Westbridge Pension Administration Limited
    Outcome: Partly upheld
    Complaint Topic: Administration
    Ref: CAS-45657-B7R7
    Date:
View all decisions