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Aviva Appropriate Personal Pension Policy (PO-21586)

Complainant: Mrs E
Complaint Topic: Administration
Ref: PO-21586
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Aviva.

Complaint summary

Mrs E complains that Aviva’s administrative errors have denied her access to her benefits within the Policy.

View determination

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