Northern Gas Networks Pension Scheme (PO-23000)
2. Northern Gas Networks Pension Trustee Limited
Ombudsman’s Determination
Outcome
I do not uphold Mr L’s complaint against the Trustee.
Mr L’s complaint against the Company is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), the Company will pay £500 to Mr L to recognise the significant distress and inconvenience it has caused him.
Complaint summary
Mr L’s complaint is that the Company did not permit him to take an unreduced Cash Equivalent Transfer Value (CETV).
View determination
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