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Northern Gas Networks Pension Scheme (PO-23000)

Complainant: Mr L
Complaint Topic: Transfers: general
Ref: PO-23000
Outcome: Partly upheld
Respondent: 1. Northern Gas Networks
2. Northern Gas Networks Pension Trustee Limited
Type: Pension complaint or dispute

Ombudsman’s Determination


I do not uphold Mr L’s complaint against the Trustee.

Mr L’s complaint against the Company is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), the Company will pay £500 to Mr L to recognise the significant distress and inconvenience it has caused him.

Complaint summary

Mr L’s complaint is that the Company did not permit him to take an unreduced Cash Equivalent Transfer Value (CETV).

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