Universities Superannuation Scheme (PO-23357)

Ombudsman’s Determination

Outcome

Professor I’s complaint against USS Ltd is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) USS Ltd shall pay Professor I £500 in recognition of the significant distress and inconvenience caused by providing him with incorrect retirement quotations and information relating to his pensionable pay and pensionable service.

Complaint summary

Professor I’s complaints are:

he disagrees with USS Ltd’s decision that he is not entitled to Late Retirement Factors (LRFs) following his decision to opt out of the USS, even though he stayed in employment until his retirement date at the end of 2017; and

USS Ltd provided erroneous information in relation to the calculation of his benefits, including incorrect retirement quotations and information relating to his pensionable service and pensionable pay.