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Principal Civil Service Pension Scheme (PO-23696)

Complainant: Ms N
Complaint Topic: Divorce
Ref: PO-23696
Outcome: Partly upheld
Respondent: 1. Cabinet Office
2. My Civil Service Pensions
Type: Pension complaint or dispute

Ombudsman’s Determination


Ms N’s complaint against the Cabinet Office and MyCSP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), MyCSP shall pay redress in respect of the financial loss, and make a distress and inconvenience award to Ms N.

Complaint summary

Ms N says that she relied on a cash equivalent transfer value (CETV), provided for divorce purposes in July 2015. Her pension credit is significantly lower, because MyCSP later decided that her ex-husband should draw his pension retrospectively.

View determination


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