Principal Civil Service Pension Scheme (PO-23696)

Ombudsman’s Determination

Outcome

Ms N’s complaint against the Cabinet Office and MyCSP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), MyCSP shall pay redress in respect of the financial loss, and make a distress and inconvenience award to Ms N.

Complaint summary

Ms N says that she relied on a cash equivalent transfer value (CETV), provided for divorce purposes in July 2015. Her pension credit is significantly lower, because MyCSP later decided that her ex-husband should draw his pension retrospectively.