NHS Pension Scheme (PO-23942)
Complainant: Ms N
Complaint Topic: Transfers: club transfers
Ref: PO-23942
Outcome: Not upheld
Respondent: NHS Business Service Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms N’s complaint, and no further action is required by NHS BSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms N complains that NHS BSA provided her with misleading information and refused her request to transfer into the Scheme, on Public Sector Transfer Club (Club) terms.
View determination
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