Phoenix Life (PO-24342)
Complainant: Mr Y
Complaint Topic: Transfers: general
Ref: PO-24342
Outcome: Not upheld
Respondent: Phoenix Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by Phoenix.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y has complained because he believes Phoenix has failed to apply annual increases to his annuity. He believes he has incurred a financial loss as a result.
View determination
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