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Complainant: Ms N
Complaint Topic: Membership
Ref: PO-24812
Outcome: Not upheld
Respondent: NHS Business Services Authority (NHSBSA)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N has complained that NHSBSA has said she is not entitled to a pension from the Scheme.

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