NHS Pension Scheme (PO-25032)
Ombudsman’s Determination
Outcome
I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs S’ complaint concerns NHS BSA ‘s decision to refuse her application for ill health early retirement (IHER) as an active Scheme member and its delay in informing her about its decision.
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