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NEST (PO-25287)

Complainant: Miss L
Complaint Topic: Administration
Ref: PO-25287
Outcome: Not upheld
Respondent: NEST
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Miss L’s complaint and no further action is required by NEST.

Complaint summary

Miss L has complained about the delay she experienced when she took her benefits.

Miss L has also complained that she is unhappy with how her complaint has been handled. Miss L has said that the stress caused by this complaint has had an adverse effect on her health, causing asthma and panic attacks.

View determination

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