NHS Pension Scheme (PO-25348)
Complainant: Ms E
Complaint Topic: Membership
Ref: PO-25348
Outcome: Not upheld
Respondent: National Health Service Business Services Authority (NHS BSA)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms E’s complaint and no further action is required by NHS BSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms E has complained that NHS BSA did not pay her a refund of the pension contributions she made to the Scheme. Instead, Ms E believes that due to her length of her employment with the NHS she should be entitled to deferred benefits.
View determination
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