Principal Civil Service Pension Scheme (PO-25827)

Ombudsman’s Determination

I do not uphold Mr T’s complaint and no further action is required by MyCSP or the Employer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T’s complaint is that his employer failed to provide clear, full and timely information about his transfer options in relation to his accrued pension benefits, around the time of a bulk pension transfer in 2016. As a result, he was denied the opportunity to make an informed decision about whether to take part in the transfer.