The Thomson Corporation PLC Pension Scheme (PO-26732)

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee.

Complaint summary

Mr R says that:

• he had only two months, instead of the three months he was entitled to, to accept his cash equivalent transfer value (the CETV). This is because his CETV was sent out late.

• the CETV was issued over the Christmas period, which is the busiest time of the year.

• the transfer factors were changed to benefit members who remain in the Scheme, at the expense of those who transfer out.