Royal Mail Pension Plan (PO-8147)

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by Royal Mail.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H complains that Royal Mail failed to enrol him in the Plan, or inform him at the relevant time of the option to transfer in benefits to meet the eligibility criteria for new entrants aged 55 or over. Mr H would like backdated Plan membership and a consequential Plan pension in respect of his service with Royal Mail. Mr H has also complained about the time taken by Royal Mail in responding to his complaint.