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Multi-Pension Personal Plan (CAS-29588-B2G5)

Complainant: Mr D
Complaint Topic: Contributions: incorrect calculation
Ref: CAS-29588-B2G5
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Aviva.

Complaint summary

The Plan is a pension policy which includes life cover. Mr D is unhappy that an increasing proportion of his monthly contribution into the Plan has gone towards life cover rather than the pension element of the policy. He says it was not disclosed to him how the split between his pension and life cover would work, and an excessive amount has been paid towards life cover.

View determination

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